Welcome to Massage By Lillian
And Carter

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Patient Rights and Responsibilities

You have the Right:

  • To be treated with respect, consideration and dignity without discrimination on the basis of Race, Color, Gender, Religious Beliefs, National Origin or Sexual Orientation
  • To know the policy on rights and responsibilities you have as a client
  • To participate in decisions involving your massage treatment and to know and take responsibility for the consequences of refusing or not complying with therapy
  • To receive services in a safe and clean environment
  • To privacy and confidentiality and to approve or refuse the release of your medical records except when a

release is required

  • To receive information concerning your treatments, or refuse treatment after full information is given
  • To know the fees for services provided and the policies regarding the payment of fees
  • To be free from abuse or neglect
  • To be referred to a doctor or other licensed massage therapist if we are not able to assist with your condition
  • To voice a compliment or complaint by calling 727-657-2177
  • You have the Responsibility
  • To provide, to the best of your knowledge, accurate and complete information about your present complaints, past illnesses, medications and other matters relating to your health
  • To keep appointments and, when unable to do so, please notify our office within 24 hours
  • To ensure that financial obligations of your massage therapy is fulfilled as promptly as possible
  • To be considerate of the rights of other clients and therapists
  • To be respectful of the property of others
  • To ask for clarification when explanations regarding your treatment have not been given to your satisfaction

Important Notice

Make no mistake that we are professional massage therapists licensed by the State of Florida and we abide by all laws associated with our profession.  Please do not ask for, suggest, or imply any sexual favors during the massage.  If you do, the massage will end and you will be asked to leave and will be charged the full price of the session.